Cancellation and Refund Policy

1. Purpose and Scope

 

This Cancellation and Refund Policy applies to services provided by AUC Resolutions Consulting (“AUCRC”, “we”, “us”, or “our”), including management consulting, coaching, mediation, arbitration, facilitation, workshops, training, and related professional services.

 

By booking, purchasing, or participating in services provided by AUCRC, you agree to this policy in addition to our Terms and Conditions.

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2. General Policy

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AUCRC provides professional time-based and project-based services that require scheduling, preparation, administrative coordination, and reserved professional capacity.

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Refunds, cancellations, and rescheduling requests are assessed in accordance with this policy, the nature of the services provided, and any separate written agreement between the parties.

 

Certain services may require advance payment, retainers, deposits, or prepaid packages, which may be non-refundable.

 

3. Session-based Services: Rescheduling and Cancellations

 

Clients are requested to provide at least 48 hours’ notice for cancellations or rescheduling requests.

 

Sessions cancelled with less than 48 hours’ notice may:

• be subject to a cancellation fee

• be treated as a completed session

• be non-refundable

 

Failure to attend a scheduled session without notice may result in the full session fee being charged or deducted from any prepaid package or retainer.

 

One reasonable rescheduling request may be accommodated at AUCRC’s discretion, subject to availability.

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4. Project-based Services: Rescheduling and Cancellations

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Management consulting, group facilitation, strategic advisory, and project-based services may involve advance preparation, research, stakeholder coordination, document review, travel planning, and reserved project capacity.

 

Unless otherwise stated in a separate written agreement:

• fees for completed work and time already incurred are non-refundable

• deposits and retainers may be non-refundable

• clients remain responsible for payment of services already performed and approved expenses incurred prior to cancellation

 

For ongoing engagements, either party may terminate services upon 30 days’ written notice, subject to payment obligations for work completed up to the date of termination.

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5. Packages and Prepaid Services

 

Coaching packages, mediation packages, retainers, and prepaid service bundles are intended to reserve professional time and service capacity.

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Unless otherwise stated in writing:

• unused portions of packages may be non-refundable once services have commenced

• completed sessions or partially delivered services are non-refundable

• prepaid packages should generally be used within the applicable service period communicated at the time of purchase

 

AUCRC may, at its discretion, provide partial credits or rescheduling accommodations in exceptional circumstances.

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​6. Workshops, Training, and Events

 

For workshops, training sessions, speaking engagements, or events:

• cancellations made 14 or more days before the scheduled event may qualify for a partial refund of up to 75% of the registration cost, less any administrative or processing fees

• cancellations made less than 7 days before the event may not qualify for a partial refund of up to 50% of the registration cost

• failure to attend an event does not entitle the participant to a refund

 

AUCRC reserves the right to cancel, postpone, reschedule, or modify an event due to insufficient registration, illness, emergencies, or circumstances beyond our reasonable control. In such cases, registrants may be offered:

• a transfer to a future event

• a service credit

• a refund at AUCRC’s discretion

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AUCRC is not responsible for indirect costs incurred by participants, including travel, accommodation, or loss of income.

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7. Digital Products and Downloadable Materials

 

Unless otherwise required by applicable law, digital products, downloadable resources, templates, recordings, and similar materials are non-refundable once accessed, downloaded, or delivered.

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​8. Refund Processing

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Approved refunds will generally be processed using the original payment method within a reasonable timeframe.

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Processing times may vary depending on the financial institution or payment provider.

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Administrative fees, payment processing fees, taxes, and amounts relating to services already rendered may be deducted where permitted by applicable law.

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9. Payment Obligations

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Clients are responsible for payment of all applicable fees, taxes, and approved expenses associated with the services provided.

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Unless otherwise agreed in writing:

• payment is due in accordance with the applicable invoice, service agreement, or checkout terms

• services may be suspended or cancelled for overdue accounts

• outstanding balances may be subject to reasonable administrative or collection costs where permitted by law

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For installment plans or recurring payments, the client authorizes AUCRC to process payments in accordance with the agreed payment schedule.

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10. Chargebacks and Payment Disputes

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Clients agree to contact AUCRC directly to attempt to resolve any payment concerns before initiating a chargeback or payment dispute through a financial institution or payment provider.

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Initiating an improper or unfounded chargeback after services have been delivered, scheduled, partially performed, or made available may constitute a breach of this agreement.

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AUCRC reserves the right to:

• dispute chargebacks with supporting documentation

• suspend ongoing or future services

• recover outstanding amounts, chargeback fees, administrative costs, or related losses where permitted by applicable law

 

Nothing in this section limits any rights available under applicable consumer protection legislation or payment card network rules.

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11. Cancellation by AUCRC

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AUCRC reserves the right to decline, reschedule, suspend, or terminate services where reasonably necessary, including where:

• a conflict of interest exists

• safety, harassment, or inappropriate conduct concerns arise

• a client fails to comply with agreements or payment obligations

• circumstances arise that impair AUCRC’s ability to provide services appropriately or professionally

• events beyond AUCRC’s reasonable control occur

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Where appropriate, AUCRC may provide reasonable notice and may offer rescheduling, service credits, or partial refunds at its discretion.

 

AUCRC is not responsible for delays or cancellations caused by circumstances beyond its reasonable control, including illness, emergencies, technical failures, weather events, government actions, or other force majeure events.

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12. Limitation of Liability

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To the fullest extent permitted by Ontario and Canadian law, AUCRC’s liability is limited to the fees paid for the specific service in dispute. AUCRC shall not be liable for indirect, incidental, or consequential damages.

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13. Dispute Resolution

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The parties shall attempt to resolve any dispute arising out of or relating to this agreement through good faith negotiations, followed by mediation or other mutually agreed alternative dispute resolution process, prior to commencing any legal proceedings.

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14. Governing Law

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This Policy shall be governed by the laws of the Province of Ontario and the applicable laws of Canada.

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Nothing in this policy limits any rights or remedies available under applicable consumer protection legislation, including the Consumer Protection Act, 2002 (Ontario), where applicable.

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15. Severability

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If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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​16. Policy Changes

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AUCRC reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Updated versions will be posted on this website.

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​​​17. Contact
 

AUC Resolutions Consulting
Email: admin@aucrc.com

Phone: (289) 204-9188