Cancellation and Refund Policy

Applies to: All services provided by AUC Resolutions Consulting (AUCRC), including coaching, mediation, arbitration, and consulting services.

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This policy forms part of, and is incorporated into, the AUCRC Terms and Conditions.

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1. Acceptance of Terms

 

By accessing, booking, or using any services provided by AUC Resolutions Consulting (AUCRC), you agree to be bound by these Terms and Conditions, including the Cancellation and Refund Policy incorporated herein. If you do not agree, you must not use AUCRC services.

 

2. Services

 

AUCRC provides coaching, mediation, arbitration, consulting, and related professional services. All services are delivered on a scheduled, appointment-based basis and are tailored to the client’s needs.

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3. Scheduling and Appointments

 

Clients agree to attend scheduled sessions on time and to provide appropriate notice for any changes. AUCRC reserves the right to manage its schedule and availability at its sole discretion.

 

4. Cancellation and Rescheduling Policy
 

• Minimum Notice Requirement - Clients must provide a minimum of 48 hours’ written notice to cancel or reschedule any appointment.

• Late Cancellations - Cancellations made with less than 48 hours’ notice will be subject to a 50% cancellation fee.

• No-Shows - Failure to attend a scheduled session without notice constitutes a no-show, and the full session fee will be charged.

• Rescheduling Limitation - Each session may be rescheduled once only, provided the request is made within the required notice period. Additional changes will be treated as a cancellation.
   

5. Refund Policy
 

a. Individual Sessions
Sessions cancelled with at least 48 hours’ notice are eligible for a refund or credit at AUCRC’s discretion.
No refunds will be issued for late cancellations or no-shows.
 

b. Packages (Coaching, Mediation, Arbitration, Consulting)
All packages are non-refundable once any portion of the services has been delivered or commenced.
Fees are non-transferable and reflect the reservation of professional time.
 

c. Programs, Workshops, or Group Services
7+ days prior: Refund less administrative fees
3–6 days prior: Partial refund at AUCRC’s discretion
Less than 72 hours or after commencement: Non-refundable
 

6. Cooling-Off Period

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A 24-hour cooling-off period applies to purchases, provided that no services have been delivered or scheduled.

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7. Payment Terms

 

All fees must be paid in accordance with the terms agreed upon at the time of booking. AUCRC reserves the right to suspend or terminate services for non-payment.

 

8. Chargebacks and Payment Disputes

 

Clients agree not to initiate chargebacks without first attempting to resolve the issue directly with AUCRC. Unauthorized chargebacks may result in recovery actions for outstanding fees and associated costs.

 

9. Cancellation by AUCRC

 

AUCRC reserves the right to cancel or reschedule services. In such cases, clients will be offered a rescheduled session or a refund for the affected service. AUCRC is not liable for indirect or consequential losses.

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10. Professional Disclaimer

 

AUCRC services are advisory and facilitative in nature. Outcomes are not guaranteed. Clients remain responsible for their decisions, actions, and results.

 

11. Limitation of Liability

 

To the fullest extent permitted by Ontario and Canadian law, AUCRC’s liability is limited to the fees paid for the specific service in dispute. AUCRC shall not be liable for indirect, incidental, or consequential damages.

 

12. Governing Law and Jurisdiction

 

These Terms and Conditions are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

The client irrevocably submits to the exclusive jurisdiction of the courts of Ontario.

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13. Severability

 

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

14. Entire Agreement

 

These Terms and Conditions, together with the Cancellation and Refund Policy and any service-specific agreement, constitute the entire agreement between the client and AUCRC.

 

15. Amendments

 

AUCRC reserves the right to update these Terms and Conditions at any time. Continued use of services constitutes acceptance of any revised terms.

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16. Dispute Resolution

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The parties agree to attempt to resolve any dispute through good faith discussions, followed by confidential mediation in Ontario before commencing legal proceedings, except where urgent relief is required.​

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17. Contact Us
 

AUC Resolutions Consulting
Email: admin@aucrc.com

Phone: (289) 204-9188