Privacy Policy

1. Introduction

 

AUC Resolutions Consulting (“AUCRC”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

 

In addition to our legal obligations, we uphold strict confidentiality standards in all mediation, arbitration, consulting, and coaching engagements.

 

2. What Personal Information We Collect

 

We may collect personal information necessary to provide our services, including:

• Contact information (name, email, phone number, address)

• Professional or organizational information

• Information provided through intake forms or consultations

• Communications and correspondence

• Billing and payment information (where applicable)

• Website usage data (e.g., IP address, browser type, site interactions)

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We limit collection to what is necessary for identified purposes.

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3. How We Use Your Information

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We collect and use personal information to:

• Provide mediation, arbitration, consulting, and coaching services

• Communicate with clients and respond to inquiries

• Manage client relationships and service delivery

• Process payments and maintain records

• Improve our website and services

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We do not use personal information for purposes beyond those identified without consent, except where permitted or required by law.

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4. Consent

 

By providing personal information to AUCRC, you consent to its collection, use, and disclosure as outlined in this policy.

 

You may withdraw your consent at any time, subject to legal or contractual limitations.

 

5. Disclosure of Personal Information

 

We do not sell or rent personal information.

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We may disclose personal information:

• To service providers (e.g., IT, scheduling, payment processors) under confidentiality obligations

• Where required by law, court order, or regulatory authority

• With your consent

 

6. Confidentiality

 

Confidentiality applies to all services provided by AUCRC, including mediation, arbitration, consulting, and coaching.

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All information shared during an engagement is kept confidential and will not be disclosed without client consent, except where required or permitted by law.

 

Confidentiality is subject to applicable agreements and legal limits, including situations involving risk of serious harm or where disclosure is required by law.

 

7. Data Retention

 

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

 

When no longer required, information is securely destroyed or anonymized.

 

8. Safeguards

 

We implement appropriate administrative, technical, and physical safeguards to protect personal information against loss, unauthorized access, disclosure, or misuse.

 

9. Website and Cookies

 

Our website may collect limited technical information (e.g., IP address, browser data) to improve user experience and site performance.

 

We may use analytics tools that collect aggregated, non-identifiable information.

 

10. Third-Party Links

 

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

 

11. Your Rights

 

You have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Withdraw consent (subject to limitations)

 

Requests can be made through our Privacy Contact below.

 

12. Contact

AUC Resolutions Consulting

Email: admin@aucrc.com

Tel: (289) 204-9188

 

13. Changes to This Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

Last Updated: April 23, 2026